Returns and withdrawal

As a consumer buying online you can withdraw from your purchase without giving a reason. This page says how.

How long you have

The period is 14 days. It starts on the day you, or someone you name other than the carrier, receive the goods; when an order arrives in several parts, on the day the last part arrives. You can also withdraw before the goods arrive.

How to withdraw

Tell us clearly, before the period ends, that you withdraw. You can use the model form below, but you do not have to. It is enough to send your statement before the period ends.

Your money back

We refund everything you paid, including the cost of the standard delivery, within 14 days of receiving your withdrawal. If you chose a delivery dearer than the cheapest standard one we offer, we do not refund the difference. We refund the same way you paid, unless you agree to another way, and it costs you nothing. We may hold the refund back until we have the goods back or you have shown that you sent them, whichever comes first.

If you paid cash on delivery, we refund by bank transfer to the account you give us.

Sending the goods back

Send the goods back, or hand them over to us, without undue delay and at the latest within 14 days of telling us that you withdraw. You pay the direct cost of sending them back.

You are only liable for a loss in the goods' value caused by handling them beyond what is needed to see what they are, what they are like and how they work.

When there is no right to withdraw

The law lists the cases. Among them:

• goods made to your specifications or clearly personalised for you;
• goods that spoil or expire quickly;
• sealed goods that cannot be returned for health or hygiene reasons once you have opened them;
• sealed audio or video recordings or software that you opened after delivery;

The full list is in Article 16 of the Consumer Rights Directive (2011/83/EU).

A faulty product is a different matter, with rights of its own: Terms and conditions.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Northlight

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):

Ordered on (*)/received on (*):

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.